Terms and Conditions

Unless previously agreed, we do not:

• Dismantle or assemble flat-pack or garden furniture, including sheds, greenhouses, outdoor play equipment, gym equipment, trampolines, hot tubs, or satellite dishes.

• Pack or unpack boxes.

• Move items from lofts without proper lighting, flooring, and safe access.

• Electrical Appliances: You are responsible for the disconnection and reconnection of cookers, washing machines, and other electrical items. Fridges and freezers must be emptied and dried to prevent damage during transit. Ensure appliances are stabilized with transit bars and stand for 24 hours before use.

• Floor Coverings and Curtains: We do not handle the installation or removal of floor coverings or window treatments. We recommend hiring a qualified professional for these tasks.

• Packing: Ensure that items you pack are done so properly, as these are not covered by our insurance.

We are not liable for any loss, damage, or additional charges due to your failure to meet these responsibilities, except in cases of our negligence. We reserve the right to refuse items that pose a health and safety risk.

If a driver determines that work cannot be completed without risk of damage and you insist on proceeding, you accept full responsibility for any resulting damage.

We do not transport:

• Valuables (jewelry, money, etc.)

• Dangerous or explosive materials

• Pest-attracting items

• Refrigerated or frozen food

• Animals and their cages

• Perishable goods

Transporting these items without our written consent releases us from liability, except in cases of negligence. You agree to indemnify us against third-party claims related to these items.

We are insured for with £10,000 Goods in Transit and £1,000,000 Public Liability insurance. The first £250 of any claim is the customer's responsibility, and must be paid in advance to initiate the claims process. Damage must be reported immediately upon delivery; we are not liable for losses reported after the job is complete.

You are responsible for any parking fees incurred during our service. Our quote assumes parking within 10 meters of the entrance; if this is not possible, we reserve the right to revise the quotation.

If you cancel or postpone, we may charge:

• More than 24 hours before the move: No charge

• Less than 24 hours before the move: 50% of the removal charge

• On the day or after the work has commenced: 100% of our charges

All quotes are estimates. You are liable for the full time used. Fixed prices may vary if:

• The quantity of goods changes

• The layout or access to properties varies

• Additional work is required (e.g., removing doors)

• Ensure clear access to both properties within 10 meters of the entrance. Inform us of any unusual access or layout issues.

• Arrange parking permits if necessary.

• Ensure all household effects are removed from the collection address before we depart.